Privacy Policy

1. Information We Collect

When you use our website or appointment-booking services, we may collect information such as:

• Your name
• Your phone number
• WhatsApp account information required to communicate with you
• Appointment service requested
• Preferred appointment date and time
• Appointment confirmation, cancellation or rescheduling information
• Messages you send through the appointment-booking chatbot
• Basic technical information required to operate and secure the service

The basic appointment-booking service is not designed to collect medical records, clinical notes, electronic health records, payment-card information or detailed medical information.

2. How We Use Information

We use information as necessary to provide and operate our services, including to:

• Understand appointment requests
• Check available appointment slots
• Create appointments
• Reschedule or cancel appointments
• Send appointment confirmations
• Send appointment reminders
• Provide customer support
• Maintain service security and reliability
• Comply with applicable legal requirements

3. WhatsApp and Meta Integration

Clinic Booking AI may use the WhatsApp Business Platform provided by Meta to send and receive appointment-related messages.

When you communicate with a clinic through WhatsApp, information such as your phone number and message content may also be processed through Meta's WhatsApp infrastructure according to Meta's own terms and privacy policies.

4. Google Calendar Integration

Where a clinic connects Google Calendar, appointment information may be used to:

• Check calendar availability
• Create appointments
• Update appointments
• Cancel appointments

Only information reasonably necessary for appointment scheduling should be added to the connected calendar.

5. AI Processing

Clinic Booking AI may use artificial intelligence services to understand appointment-related messages, such as identifying:

• Booking intent
• Requested service
• Preferred date
• Preferred time

AI may assist in understanding a user's request. Actual appointment availability is determined by the connected scheduling or calendar system.

6. Sharing of Information

We may share limited information with service providers where necessary to operate the service, including providers of:

• WhatsApp and Meta services
• Calendar services
• AI processing
• Database services
• Website and application hosting

We do not sell personal information.

Information may also be disclosed where required by law or where reasonably necessary to protect users, our services or our legal rights.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, maintain appointment records, meet applicable legal obligations, resolve disputes and protect the security of the platform.

Information that is no longer required may be deleted or anonymized.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of your information
• Information about how your personal information is processed

10. Data Deletion Requests

If you want to request deletion of personal information from our systems, contact:

info@mhteki.com

You may also review our Data Deletion Instructions.

We may need sufficient information to identify the relevant account or appointment record. Certain information may be retained where required by law or for legitimate security and record-keeping purposes.

11. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp, Meta, Google and AI service providers.

These third parties may process information according to their own privacy policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations or technology change.

Any updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

For privacy questions or data-related requests: